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Refund & Cancellation Policy
1. Who we are
This policy is issued by IPOFX LLC, a Delaware limited liability company (File No. 10649801), registered office 16192 Coastal Highway, Lewes, Delaware 19958, United States ("IPOFX", "we", "us").
Broker execution and dealing services are provided by ACEX Global Limited, licensed by the Financial Services Commission, Mauritius, as an Investment Dealer.
2. What this policy covers
This policy applies to subscription monies paid to IPOFX for allocations in pre-IPO and IPO share opportunities offered through ipofx.com ("Subscription").
3. Cancelling before your allocation is confirmed
You may cancel a Subscription at any time before we confirm your allocation in writing. To cancel, email compliance@ipofx.com.
Any funds we have received will be returned in full, less any third-party bank or card charges, within 10 business days.
4. After your allocation is confirmed
Once we have confirmed your allocation in writing, your Subscription is binding. Shares are acquired on your behalf, so a confirmed Subscription cannot be cancelled or refunded.
Pre-IPO and IPO investments are high-risk, illiquid and speculative. You may lose some or all of the money you invest.
5. If we cannot complete your Subscription
We will return your funds if any of the following happens:
- the allocation is not available;
- the offering is oversubscribed and your allocation is scaled back (only the unallocated amount is returned);
- the transaction does not complete for any reason before shares are acquired on your behalf.
Refunds are made in full, with no deduction by IPOFX, within 10 business days of the event.
6. IPO delayed, repriced or cancelled
If shares have already been acquired on your behalf, a later delay, repricing or cancellation of the company's IPO does not entitle you to a refund. You continue to hold your interest.
7. Failed identity checks
All investors are screened through our KYC/AML provider (Sumsub). If we cannot verify your identity or the source of your funds, we will not accept your Subscription. Any funds received will be returned to the account they came from, subject to any legal or regulatory restrictions.
8. How refunds are paid
Refunds are paid only to the bank account or card the funds came from, in the original currency. We do not pay refunds to third parties.
Exchange-rate differences and third-party charges are not refunded unless the refund is our error.
9. Card payments and chargebacks
Please contact us before raising a chargeback, so that we can resolve your request under this policy.